How to Collaborate with Clients? Secrets of Successful Cooperation

In recent years, affected by the COVID-19 at home and abroad, the progress of foreign trade work is more difficult. At this stage, we can only understand our customers through online communication, which is a field we involve less.

 

In recent years, affected by the COVID-19 at home and abroad, the progress of foreign trade work is more difficult. At this stage, we can only understand our customers through online communication, which is a field we involve less.

At the beginning of the establishment of the website, the traffic was small and unstable, and there was almost no inquiry. We take the initiative to analyze the users browsing the website. We sort and classify these customer’s information and contact them one by one. After analyzing the overall situation of the foreign market, we select the more successful enterprises in the industry, further analyze their websites and business models, and understand how to obtain customers.

In one failure after another, we summarized some experience and made improvements for these deficiencies.

 

First, Modify the promotional letter.

The previous promotional letter is too lengthy and has no key points. It is simplified and mainly described in three aspects. The first is our product category. The second is that we have our own factory, which has Click Zipper Puller Factory to Buy. The third is that we are an experienced foreign trade company, and the website is new, but we have a lot of experience in foreign trade transactions before.

 

 

Second, Timely reply to customer inquiries.

Because sometimes the feedback is not timely, which will lead to the loss of orders. Therefore, once the inquiry is found, the feedback must be timely. If the conditions given by the other party can be done, do it. If not, directly tell the other party that it can't be done. Focus on follow-up to avoid being cut off by peers.

 

Third, Continuous tracking.

After the first promotional letter is sent, we usually can't receive the other party's reply. At this time, we need to keep tracking. In the second email, we can send the quotation to the other party. As long as the other party is willing to reply to you, it's a good thing, and we have a chance to talk.

 

Later, on LinkedIn, messages were sent in the same way. The next day after the email was sent, a customer replied and asked if I could send her the quotation. As required, I sent her the quotation by email. After three or four days of no reply, I sent an email to follow up and urge, and left a message to the other party on LinkedIn. After that, I still didn't reply, so I called directly, but the customer hesitated, and his English might not be very good. Then she said she didn't plan to purchase, so she hung up in a hurry.

But I looked at the company's website and her company profile, and determined that she was interested in this kind of products. Maybe I didn't catch the attention of the guests. The next week I called the other party again. After a brief introduction, the other party said she remembered, but she was still trying to refuse me. I calmly said it didn't matter. There will be opportunities for cooperation in the future. After the call, I found the other party's contact information, sent the sample, and told the other party to pay attention to signing for express delivery.

One day later, I suddenly received a message from LinkedIn, with my sample attached. Later, she said she was interested in several of them and asked me to send her a quotation. After communication, the other party made clear their intention. At the same time, because we have our own factory and had an advantage in price, the other Party considered it again and again, and I assured the other party that there would be no problem with the quality of the goods, the customer finally placed an order.

In summary, the feedback on the guest's letter must be timely, do not hesitate, do not worry too much, ask questions boldly, and get the reason for rejection if rejected, so as to provide experience for communication with other customers.